Privacy Policy
HomeFlow Experts · Last updated September 13, 2026
HomeFlow Experts ("we", "us") provides home-services scheduling through this website and operates an internal business application used by our staff to manage jobs, leads, customer communications, scheduling, and payroll. This policy explains what information we handle and how we protect it.
Information we collect
- Contact and booking details you submit: name, phone number, email, service address, and the service you request.
- Communications: phone-call recordings, transcripts, and text-message threads with you, used to service and follow up on your request.
- Business records: appointments, estimates, invoices, and payments.
- Technical data: IP address, browser type, and timestamps for security and troubleshooting; a device token if you enable push notifications in our staff app.
How we use it
- To schedule, dispatch, and complete home-services jobs.
- To communicate with you by call and text about your appointment.
- To run accounting, payroll, and advertising reporting for the business.
- To keep our systems secure.
How information is shared
- We do not sell personal information. We share data only with service providers that help us operate, such as our hosting provider, our telephone/SMS provider, mapping services, and payment or advertising platforms, each only as needed to provide their service. We may disclose information if required by law.
Data security
- Access is restricted to authorized staff. Traffic is encrypted in transit, passwords are stored hashed, and logins are rate-limited and protected by two-factor authentication.
Data retention
- We keep records for as long as needed to run the business and meet legal, accounting, and tax obligations, then delete or anonymize them.
Your choices
- To access, correct, or delete your information, or to stop receiving text messages (reply STOP at any time), contact us using the details below.
Children
- This site and application are not directed to children and do not knowingly collect information from them.
Contact
- HomeFlow Experts · raphaelshimon@gmail.com